FAQ

General Questions

 

Q. How do I sign up and play?
A. Sign up on our website and choose your preferred gaming platform. Once your new account is created, we’ll set up your gaming platform account and link it to your Electric Avenue profile. Need more credits? You can easily top up your account using Visa or Mastercard through the wallet section. We'll notify you by email when your gaming platform account is ready and when your funds have been added every time you deposit!

​

Q. I signed up but never received my game credentials.
A. You will receive an email once your platform credentials are assigned to your account. If you don't receive the email, you can still find your platform credentials in the "Player Platforms" section of your account.

​

Q. How long does it take for my game to be loaded after a purchase?

A. We are open 24/7, with agents always available to assist and process account loads. Currently, the estimated load time is 5-8 minutes, though it may be quicker depending on system processing speed.

​

Q: What are the bonus redemption rules?

A: To redeem a bonus, you must wager an amount equal to 100% of the bonus plus 50% of your deposit. For example, if you deposit $100 and receive a $50 bonus, you will need to wager $100 worth of spins or turns before you can redeem the bonus.

​

Q. What is the minimum and maximum redemption withdrawal?

A. The maximum withdrawal is $300 per 24 hours, with 3 maximum transactions per 24 hour period. The minimum withdrawal is $50.​

​​

Q. I received less than I cashed out. Why?

A. All redemption methods have a processing fee to cover the cost of check/crypto obtainment and AML / regulations. The fee ranges from 5-7% of total redeem.

 

Q. How long does it take to receive my winnings.,

A. Depending on time of day and redemption method, winnings are received within 1-12 hours from request.
 

Q: I forgot my platform password. What should I do?
A: Visit your account page and request a password reset by following this link: Password Reset.

​​

Q: Can I create an account without an ID?
A: Yes, you can register by uploading a document, such as a piece of mail with your name on it, as an alternative form of identification. However, please note that you will not receive free credits and will need to purchase credits to start playing.

​

Q. How much can I win with freeplay?

A. Max of $15 redeemable from freeplay, the remainder of credits will be removed from account.  Once a deposit is made, general redeem limits are applicable.

​

Q. I received my account but it did not have 300 free credits.

A. If your ID and name don’t match, our system can’t process your ID, or you already have an account, you will still receive an account but without the free credits. This policy helps protect our players and ensure game integrity by preventing unauthorized wagers. Once your account is created, the 300 free credits cannot be added. However, you can request free credits through NPN here, and you'll still be able to purchase credits via your account in the wallet.​

​

 

ACH (Instant Bank Transfer) Winnings Withdrawal​​

Q: How long will it take to receive my payment?
A: Once your payment is accepted, it may take anywhere from instantly to up to 7 business days to be deposited into your bank account. This time frame depends on your bank's processing policies and cannot be adjusted by us. If you need further details about your payment timeline after it has been accepted, please contact your bank directly, as we are unable to provide specific information.

​

Q. I have no received my payment link, what should I do?
A. Payment links can take 1-4 hours to be received, if it has been longer than 4 hours, please submit a support request here. 

​​

Q: My estimated payment date has passed, but I haven’t received the funds. What should I do?
A: Once the payment has been sent, we have no control over the process and cannot resend the payment. In most cases, your bank will be able to assist with payment delays, so we recommend contacting them first. If your bank informs you that the payment was returned, we can resend it after we receive it back (typically within 7 business days), but there will be a $35 processing fee.

​

Q: I didn’t receive my payment email. Help!
A: To avoid missing your payment, avoid using a Gmail address, as Google often filters payment emails into folders like "Promotions," making them difficult to find. Incorrect email addresses can also lead to failed payments. If you need a payment to be resent, you can request it via email. Please note that resending payments will incur a fee of 5% of the amount or $15, whichever is higher.

​

Q: Can I deposit my check into someone else’s account?
A: No, the name on the check must match the name on your bank account. If there is a mismatch or incorrect information, the check will be returned. Returned checks can be reissued, but will be subject to a $35 reissue fee.​